Comprehensive Care Through Consistent Communication
At Googong Family Practice, we’re committed to providing proactive and reliable care that doesn’t stop once you leave the clinic.
Our Appointment Follow Ups service ensures you're always in the loop when it comes to your health.​Whether it’s a recall to discuss pathology results, a follow-up appointment after treatment, or a timely reminder for routine checks or vaccinations, we help you stay informed and on track.​
As a modern general practice located in the heart of Googong, NSW, we use a secure system to communicate essential health information via SMS, email, phone, or post.
These reminders are designed to support your ongoing care and prevent conditions from going unnoticed or untreated.
What Is a Recall or Reminder?
A recall is a notification that we need to see you again regarding a recent consultation, test, or investigation. It may involve:
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Reviewing your test results
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Discussing imaging or scans
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Managing a newly diagnosed condition
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Updating your care plan
A reminder, on the other hand, is often proactive and preventative. We may remind you of:
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Regular health check-ups
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Immunisations such as the annual flu vaccine
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Cervical screening or breast checks
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Chronic disease reviews or care plans
Our system ensures you won’t miss important health milestones or follow-ups that contribute to long-term wellbeing.
Tailored Follow-Ups for Every Patient
Each patient has different needs. Some may require frequent chronic disease management, while others may only need occasional preventative care.
We maintain up-to-date records to tailor your follow-ups accordingly.
Our goal is to make your healthcare journey seamless — minimising the risk of missed diagnoses or unmanaged conditions.
Keeping You Informed, Not Overwhelmed
We understand that people lead busy lives. That’s why we use communication methods that suit your preferences — from SMS and email to phone calls or traditional mail.
You’re always welcome to opt in or out of reminder systems based on what works for you.
All messages are sent securely and comply with privacy legislation.
Your Privacy and Consent
Patient privacy is paramount. We follow the Australian Privacy Principles to ensure all communications are confidential, secure, and consent-based.
You can speak to reception or your GP if you'd like to update your contact preferences.
How It Works
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You Visit Your GP
After your appointment, any required follow-up actions are noted in your patient record.
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Our System Flags Your Follow-Up
Whether it’s a test result or a preventative reminder, our system flags it based on clinical guidelines.
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We Contact You Securely
You may receive an SMS, email, phone call or letter — depending on urgency and your preferences.
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You Book or Confirm
Simply follow the instructions in the message to book your appointment or speak to our team.
Benefits of Our Appointment Follow-Up System
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Peace of Mind – Never wonder if you’ve missed something important.
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Preventative Care – Early detection is key. We help you stay ahead of potential health issues.
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Customised Alerts – Messages are based on your personal health needs.
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Multichannel Communication – Choose the method that suits you best.
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Improved Health Outcomes – Regular check-ups and follow-ups may lead to better long-term health.
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Fully Compliant – We follow all privacy and health record laws under Australian regulations.
Frequently Asked Questions
What’s the difference between a recall and a reminder?
A recall is issued when you need to return to discuss results or further treatment. A reminder is more proactive, such as prompting you for a flu vaccine or health check.
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How will I receive follow-up messages?
You may be contacted via SMS, email, phone call or post. Let us know your preferred method.
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Do I have to respond to every recall or reminder?
It’s important to respond to recalls promptly, as they usually involve test results or treatment updates. Reminders are optional but encouraged for preventative care.
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Can I opt out of receiving follow-ups?
Yes. Just speak with our reception team and we’ll update your preferences accordingly.
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Are my personal details safe?
Absolutely. We comply with all Australian privacy laws and never share your information without your consent.
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